Subscription Policy

Last updated: 2 September 2026

This policy explains how the Element subscription works, what you pay, and how to change, skip, pause or cancel it. It forms part of our Terms of Service and should be read with our Shipping Policy and Refund Policy.

1. What the subscription is

A repeating order of the products you choose, delivered on a schedule you set.

10% off every order, for as long as the subscription is active.
Free UK delivery on every subscription order, with no minimum spend.
No minimum term, no contract length, no cancellation fee.
Skip, pause, change or cancel at any time from your account.

2. Delivery frequencies

You choose your interval on the product page before you check out. Available intervals are every 2, 3, 4, 6 or 8 weeks.

You can change the interval at any time from your account. As a rough guide, 30 sheets is 30 washes at a full sheet per load, so 3 loads a week is roughly a 10 week cycle. Start with the interval that feels about right and adjust — skipping a delivery is easy, and running out is annoying.

3. How billing works

Your first payment is taken at checkout when you place the order.
After that, payment is taken automatically on each renewal date, at the interval you chose, using the payment method saved to your subscription.
Your renewal date and next order date are shown in your account at all times.
Card details are stored securely by our payment provider. Element for Men never sees or stores your full card number.
Prices are in pounds sterling and include VAT where it applies.

By starting a subscription you authorise us to take recurring payments on this schedule until you cancel.

4. Price and the 10% discount

The 10% subscriber discount is applied automatically to each subscription order. It is calculated against the list price of the products in your subscription at the time each order is placed.

If our list prices change, the new price applies to your next order after the change. We will email you at least 14 days before any price change affecting your subscription, and you can skip, change or cancel before it takes effect.

The subscriber discount cannot normally be combined with other promotional or discount codes. Whatever the final price is, it is shown at checkout before you pay, and in your order confirmation for every renewal.

5. Managing your subscription

Everything below is self-service. Sign in to your account at elementformen.com/account, or use the Manage subscription link in any subscription email, and open Manage subscriptions.

From there you can:

Skip the next delivery, and pick the schedule back up after it.
Change the delivery date, to bring an order forward or push it back.
Change the frequency, between 2, 3, 4, 6 and 8 weeks.
Swap the scent or the product, including adding or removing items.
Update your delivery address or payment method.
Pause the subscription and restart it when you want it.
Cancel, at any time.

Cut-off: make any change at least 24 hours before your next renewal date. Changes made after an order has started processing apply to the order after it. If you miss the cut-off, email contact@elementformen.com straight away with your order number and we will stop it if we still can.

If you cannot access your account for any reason, email contact@elementformen.com and we will make the change for you. We will never make cancelling harder than subscribing.

6. Cancelling

You can cancel at any time, from your account, in a few clicks.
There is no notice period, no minimum number of orders and no cancellation fee.
Cancelling stops all future orders and payments immediately.
Cancelling does not automatically refund an order that has already been charged and dispatched. Your rights on that order are set out in our Refund Policy.
If an order has been charged but not yet dispatched, email us and we will cancel and refund it in full.

If you would rather not stop entirely, skip or pause instead — for most people who feel they have too much product, skipping the next delivery is what they actually want.

7. Your 14 day cancellation right

Separately from the above, you have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of receiving the goods from any subscription order. Full detail, including what happens with products sealed for hygiene, is in our Refund Policy.

8. Reminders and notifications

We will email you:

A confirmation when your subscription starts, setting out what you have signed up for, the price, the interval and how to cancel.
An upcoming order reminder before each renewal, with the date, the contents and the amount, so no payment is ever a surprise.
An order confirmation and a dispatch email with tracking for every order.
Notice of any change to price, benefits or these terms, at least 14 days before it takes effect.

These are service messages about your subscription, not marketing, so they are sent whether or not you have opted into marketing. Please keep the email address on your account current, and check your spam folder if you are not receiving them.

9. Failed payments

If a payment fails — an expired card, insufficient funds, a bank block — we will email you and retry over the following days. If it still fails, the subscription is paused and no order is sent. Update your payment method in your account and we will resume from your next scheduled date. Nothing is charged twice, and a failed payment never incurs a fee from us.

10. Delivery

Subscription orders ship free within the United Kingdom on every order, with no minimum spend, by Royal Mail. Dispatch and delivery times, and what happens if a parcel is delayed, lost or damaged, are in our Shipping Policy. We deliver to the United Kingdom only.

11. Stock and availability

If an item in your subscription is temporarily unavailable, we will contact you and either delay that order, substitute an alternative you have agreed to, or send the rest and refund the difference. We will not substitute a scent or product without asking you first.

12. Changes to this policy or to the subscription programme

We may change this policy or the terms of the subscription. Where a change affects your price or your benefits, we will email you at least 14 days before it applies, and you can skip, change or cancel before it takes effect. Changes never apply retrospectively to orders already placed.

13. Ending a subscription from our side

We may cancel a subscription if payment repeatedly fails, if we can no longer deliver to your address, if a product is permanently discontinued, or in the case of misuse of the subscription or a promotion. We will always tell you by email and refund anything paid for goods not sent.

14. Your statutory rights

Nothing in this policy limits or excludes your legal rights as a consumer. If any part of it conflicts with those rights, your rights take precedence.

15. Contact us

Element Essentials Men Limited (trading as Element for Men)
Capital Office, 124 City Road, London, England, EC1V 2NX
Company number: 16282325

Email: contact@elementformen.com
We reply to all enquiries within 1 to 2 working days.