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Refund policy

Last updated: 26 December 2025

1. Overview

At Element for Men, we take pride in the quality of our products. If for any reason you are not satisfied with your purchase, we’re here to help — provided the conditions below are met.

This policy outlines when returns, refunds, or replacements are accepted.

2. Eligibility for Returns

You may request a return within 14 days of receiving your order, in line with UK Consumer Contracts Regulations, provided that:

  • The item is unused

  • The item is unopened

  • The item is in its original packaging

  • The item is in resalable condition

🚫 We do not accept returns for products that have been opened, used, or tampered with, due to hygiene and safety reasons.

3. Non-Returnable Items

For the avoidance of doubt, the following items cannot be returned or refunded:

  • Products that have been opened or used

  • Products with broken seals

  • Items returned outside the 14-day window

  • Items damaged due to misuse or normal wear

  • Gift cards (if applicable)

This applies even if only partially used.

4. Faulty or Incorrect Items

If you receive:

  • A faulty product

  • A damaged item

  • The wrong item

Please contact us within 48 hours of delivery with:

  • Your order number

  • A clear description of the issue

  • Supporting photos (where applicable)

If confirmed, we will offer:

  • A replacement, or

  • A full refund (including standard delivery costs)

5. How to Request a Return

To request a return, please email:

📧 contact@elementformen.com

Include:

  • Your order number

  • Reason for return

Please do not send items back without contacting us first, as unauthorised returns may not be accepted.

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

  • We recommend using a tracked service, as we cannot be responsible for items lost in transit.

  • Original shipping costs are non-refundable, unless required by law.

7. Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection

  • Approved refunds are processed to the original payment method

  • Refunds are typically issued within 5–10 working days, depending on your payment provider

If a returned item is found to be used, opened, or not in acceptable condition, no refund will be issued, and the item may be returned to you at your cost.

8. Exchanges

We do not offer direct exchanges.
If eligible, please return the item and place a new order.

9. Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank account again

  2. Contact your card provider (processing times vary)

  3. Contact your bank

If you’ve done all of the above, please contact us at contact@elementformen.com.

10. Contact Us

If you have any questions about returns or refunds, contact us at:

📧 contact@elementformen.com